Cancellation policy

SUBSCRIPTION POLICY

Last updated: 8 August 2026

This Subscription Policy applies to recurring product subscriptions purchased from MOMENTUM+ LTD, trading as Momentum Supplements.

By selecting a subscription option and completing checkout, you agree to this policy alongside our Terms of Service, Shipping Policy and Refund Policy.

SUBSCRIPTION FREQUENCY

Subscription products are automatically ordered and billed at the frequency displayed on the product page and at checkout.

Momentum+ supplement stacks are normally renewed every four weeks unless a different frequency is clearly displayed when you subscribe.

Your subscription will continue until you cancel it. There is no minimum subscription period or cancellation fee unless different conditions are clearly disclosed before purchase.

SUBSCRIPTION PRICE

The price of your subscription, any subscription discount and any applicable delivery charge will be displayed before you complete checkout.

The subscription price may differ from the one-off purchase price for the same product.

By purchasing a subscription, you authorise Momentum Supplements and its payment providers to charge your selected payment method automatically for each renewal.

If we change the price of an existing subscription, we will provide reasonable advance notice before charging the new price. You may cancel your subscription before the new price takes effect.

AUTOMATIC RENEWALS

A new order will be created automatically following each successful recurring payment.

Your subscription will continue to renew until:

• You cancel it
• We cancel it
• The product is discontinued
• Your payment repeatedly fails
• We are otherwise unable to continue supplying the product

We will provide any renewal reminders required by applicable law.

MANAGING OR CANCELLING YOUR SUBSCRIPTION

You may cancel your subscription at any time without a cancellation fee.

You can cancel through:

• The subscription-management link in your customer account or subscription emails
• Emailing momentumplushq@gmail.com

Your cancellation request must be received before the next recurring payment is processed.

After cancellation, no further renewal payments will be taken. Cancelling a subscription does not automatically cancel or refund an order for which payment has already been processed.

If a renewal payment has recently been taken, contact us immediately. If fulfilment has not begun, we will try to cancel the order, although this cannot be guaranteed.

Where available through your subscription-management page, you may also be able to update your details or manage upcoming orders.

PAYMENT FAILURES

If a recurring payment fails, our payment provider may attempt the payment again.

We may contact you and ask you to update your payment information. If payment cannot be collected, we may pause or cancel the subscription.

You will not be charged for a subscription order that we cancel because payment could not be completed.

DELIVERY

Subscription orders are normally processed within 1 to 3 working days following successful payment.

Delivery methods, charges and estimated times are explained in our Shipping Policy:

https://momentumsupplements.co.uk/policies/shipping-policy

You are responsible for keeping your delivery address current. Address changes must be made before the next recurring payment is processed.

If an address is changed after an order has entered processing or has been dispatched, we cannot guarantee that the change can be applied to that shipment.

PRODUCT AVAILABILITY

Subscriptions remain subject to product availability.

If a subscribed product becomes temporarily unavailable, we may delay the order and contact you with further information.

If we cannot supply the product within a reasonable time, we may cancel and refund the affected order or cancel the subscription.

We will not replace a subscribed product with a materially different product without your agreement.

RETURNS, CANCELLATIONS AND FAULTY PRODUCTS

Your statutory consumer rights apply to subscription purchases.

For most eligible online purchases, you have the right to tell us that you wish to cancel within 14 days after receiving the goods. Certain exceptions apply, including sealed goods that are not suitable for return for health-protection or hygiene reasons once their seal has been broken.

Full information about returns and refunds is available in our Refund Policy:

https://momentumsupplements.co.uk/policies/refund-policy

If a subscription product is faulty, damaged, unsafe, incorrect or not as described, contact us at momentumplushq@gmail.com. Your rights under the Consumer Rights Act 2015 are not affected by this policy.

CHANGES TO THIS POLICY

We may update this Subscription Policy to reflect changes to our services, subscription options or legal obligations.

Changes will not retrospectively remove rights that you already have. Where required, we will notify existing subscribers of material changes before they take effect.

CONTACT INFORMATION

For subscription questions, changes or cancellation requests, contact:

MOMENTUM+ LTD
Trading as Momentum Supplements
Email: momentumplushq@gmail.com
Registered office: 45 Simmins Crescent, Leicester, England, LE2 9AH
Company number: 16126924
Registered in England and Wales