Refund policy
Refund & Returns Policy
To request a return, please contact us at momentumplushq@gmail.com with your order number and reason for return.
All returns must be requested and confirmed by Momentum Supplements before any products are sent back to us. Please do not return any products until we have confirmed that the return is eligible and provided you with return instructions.
Returned products must be unused, unopened, in their original packaging and, where applicable, have all tamper-evident seals intact.
Returns should only be sent to the return address provided by us once your return has been confirmed.
Return postage
Customers are responsible for arranging and paying all return postage costs where they are returning an item because they have changed their mind or no longer require the product.
Momentum Supplements does not provide prepaid return labels for change-of-mind returns.
We recommend using a tracked delivery service and retaining proof of postage. Momentum Supplements cannot be held responsible for returned parcels that are lost before they reach us.
Where an item is faulty, damaged, incorrectly supplied or not as described, please contact us before returning it. Where appropriate, we will arrange or reimburse reasonable return postage costs.
Damaged, faulty or incorrect products
Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, incorrect or not as described.
Please include your order number and details of the issue so that we can assess the problem and provide an appropriate resolution.
Do not return damaged, faulty or incorrect products before contacting us and receiving return instructions.
Non-returnable products
For hygiene, safety and product integrity reasons, we cannot accept change-of-mind returns of supplements, food products or other consumable products that have been opened, used or had a tamper-evident seal broken where applicable.
This does not affect returns relating to products that are faulty, damaged, incorrectly supplied or not as described.
We cannot accept returns of gift cards, personalised products or custom-made products except where required by law.
Exchanges
We do not offer direct exchanges.
If a return is accepted and you would like a different product, you will need to place a separate order.
Refunds
Once we have received and inspected an approved return, we will confirm whether a refund is due.
Where approved, refunds will be issued to the original payment method used to place the order.
We may withhold a refund until the returned goods have been received or evidence of return has been provided where permitted.
Please allow your bank or payment provider additional time to process the refund after it has been issued.
Contact
For all return and refund enquiries, contact: