Shipping policy

SHIPPING POLICY

Last updated: 8 August 2026

DELIVERY AREA

Momentum Supplements currently delivers to eligible addresses within the United Kingdom only.

Available delivery services may vary depending on the delivery address, parcel weight, parcel size and products ordered. If no delivery option appears at checkout, we are currently unable to deliver that order to the address provided.

We do not currently offer collection from a physical store.

DELIVERY CHARGES

Delivery charges are calculated automatically and displayed at checkout before payment.

The available rates depend on the contents of your order and the delivery service selected. Any free-delivery promotion or threshold will be displayed on the website or at checkout when applicable.

You will not be charged any delivery cost that was not shown before you confirmed your order.

PROCESSING TIMES

Orders are normally processed and dispatched within 1 to 3 working days.

Working days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends, bank holidays, major promotions or particularly busy periods may take slightly longer to process. We will contact you if there is a significant delay affecting your order.

You will receive a dispatch confirmation by email once your order has been prepared for delivery.

ESTIMATED DELIVERY TIMES

Standard UK delivery normally arrives within 2 to 5 working days after dispatch.

Faster or alternative delivery services may have different estimated times. Where applicable, these will be displayed at checkout.

Delivery estimates are not guaranteed unless a service is expressly described as guaranteed. Carrier delays, severe weather, industrial action and other events outside our reasonable control can occasionally affect delivery times.

Unless a different timeframe has been agreed with you, your order will be delivered without undue delay and no later than 30 days after the contract is formed.

TRACKING

Where tracking is available, the tracking information will be included in your dispatch confirmation email.

Some tracking links may take several hours to update after the parcel has been collected by the delivery company.

DELIVERY RESPONSIBILITY

Momentum Supplements remains responsible for your order until it has been delivered into your physical possession or received by another person identified by you.

Responsibility for the parcel does not transfer to you merely because we have handed it to a delivery company.

If your parcel is delayed, lost or shown as delivered but cannot be located, please contact us at momentumplushq@gmail.com so that we can investigate with the delivery company.

If tracking shows the parcel as delivered, please check any nominated safe place and ask other members of your household or immediate neighbours before contacting us.

DELIVERY ADDRESSES

You are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error after ordering, contact momentumplushq@gmail.com as soon as possible. We cannot guarantee that an address can be changed after processing or dispatch has begun.

If a parcel is returned because the address supplied was incorrect, incomplete or the parcel was not collected, we will contact you to discuss redelivery or a refund. A reasonable additional delivery charge may apply where another delivery attempt is required because of incorrect information supplied by the customer.

DAMAGED, INCORRECT OR MISSING ORDERS

Please inspect your order after delivery.

If your parcel arrives damaged, contains an incorrect product or is missing an item, contact momentumplushq@gmail.com as soon as reasonably possible.

Please provide:

• Your name
• Your order number
• A description of the problem
• Photographs of the parcel, packaging and affected products where relevant

We will investigate and arrange an appropriate replacement, refund or other remedy where required. Your statutory consumer rights are not affected.

SUBSCRIPTION DELIVERIES

Subscription orders are prepared following each successful recurring payment and are normally dispatched within the same 1 to 3 working-day processing period.

Please update your delivery address through your customer account or subscription-management link before the next payment is processed.

If an address is changed after a subscription order has already been processed, we cannot guarantee that the change can be applied to that shipment.

ORDER CHANGES AND CANCELLATIONS

If you wish to change or cancel an order, contact us as soon as possible at momentumplushq@gmail.com.

We cannot guarantee that an order can be changed or cancelled once processing or dispatch has begun.

Your rights to cancel an online purchase and return eligible products are explained in our Refund Policy:

https://momentumsupplements.co.uk/policies/refund-policy

CONTACT US

For questions about delivery or an existing order, contact:

MOMENTUM+ LTD
Trading as Momentum Supplements
Email: momentumplushq@gmail.com
Registered office: 45 Simmins Crescent, Leicester, England, LE2 9AH
Company number: 16126924
Registered in England and Wales